:root{
  --verde:#00A884; --verde-whats:#51A868; --verde-txt:#408559; --texto:#111B21; --cinza:#667781;
  --linha:#E9EDEF; --fundo-chat:#F4F1EB; --campo:#F0F2F5;
  --vermelho:#D93025; --ok:#1F9D55;
  --fonte:-apple-system,BlinkMacSystemFont,"SF Pro Text","Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  --tile:url("fundo.webp");
}
*{box-sizing:border-box;margin:0;padding:0;-webkit-tap-highlight-color:transparent}
html,body{height:100%}
body{font-family:var(--fonte);color:var(--texto);background:#fff;overflow:hidden}
button,input{font:inherit;color:inherit;background:none;border:0;cursor:pointer;outline:0}
svg{display:block}
.ico{width:24px;height:24px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.ico.cheio{fill:currentColor;stroke:none}

/* ===== moldura ===== */
.app{height:100%;display:grid;grid-template-columns:1fr;position:relative}
.trilho{display:none}
.lista,.chat{height:100%;overflow:hidden;position:relative}
.chat{display:none}
.app.dentro .lista{display:none}
.app.dentro .chat{display:block}
.so-pc{display:none!important}
.busca input::-webkit-search-cancel-button,.busca input::-webkit-search-decoration{-webkit-appearance:none;display:none}

/* ===== tela de Conversas (celular) ===== */
.lista{background:#fff;display:flex;flex-direction:column}
.topo{display:flex;justify-content:space-between;align-items:center;padding:calc(env(safe-area-inset-top) + 14px) 16px 0}
.bolha{width:44px;height:44px;border-radius:50%;background:rgba(255,255,255,.9);box-shadow:0 0 0 1px rgba(0,0,0,.13),0 3px 10px rgba(0,0,0,.08);display:grid;place-items:center}
.bolha.verde{background:var(--verde-whats);color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.05),0 3px 10px rgba(0,0,0,.12)}
.bolha .ico{width:24px;height:24px}
.dupla{display:flex;gap:10px}
h1{font-size:34px;line-height:1.1;font-weight:800;letter-spacing:-.5px;padding:10px 18px 8px}
.busca{margin:6px 16px 10px;background:var(--campo);border-radius:22px;padding:0 14px;height:42px;color:var(--cinza);display:flex;gap:8px;align-items:center}
.busca .ico{width:20px;height:20px;flex:none}
.busca input{flex:1;min-width:0;font-size:17px;color:var(--texto);cursor:text;height:100%}
.busca input::placeholder{color:var(--cinza);opacity:1}
.busca .x{display:none;width:20px;height:20px;border-radius:50%;background:#9AA5AB;color:#fff;place-items:center;flex:none}
.busca .x svg{width:12px;height:12px;stroke:#fff;stroke-width:3;fill:none;stroke-linecap:round}
.busca.tem .x{display:grid}
.rolagem{flex:1;min-height:0;overflow-y:auto;padding-bottom:110px;-webkit-overflow-scrolling:touch}
.vazio{display:none;text-align:center;color:var(--cinza);padding:40px 24px;font-size:16px}
.conv{display:flex;gap:12px;padding:0 16px;width:100%;text-align:left;align-items:center}
.conv:active,.conv.ativa{background:var(--campo)}
.avatar{flex:none;width:54px;height:54px;border-radius:50%;display:grid;place-items:center;font-size:26px;margin:9px 0}
.conv .meio{flex:1;min-width:0;border-bottom:1px solid var(--linha);padding:11px 0;align-self:stretch;display:flex;flex-direction:column;justify-content:center}
.linha1{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.nome{font-size:17px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hora{font-size:13px;color:var(--cinza);flex:none}
.hora.nova{color:var(--verde-whats)}
.linha2{display:flex;justify-content:space-between;gap:8px;align-items:center;margin-top:2px}
.sub{font-size:15px;color:var(--cinza);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.num{flex:none;min-width:22px;height:22px;border-radius:11px;background:var(--verde-whats);color:#fff;font-size:13px;font-weight:600;display:grid;place-items:center;padding:0 6px}

/* barra de baixo, vidro */
.barra{position:absolute;left:10px;right:10px;bottom:calc(env(safe-area-inset-bottom) + 8px);height:66px;border-radius:33px;
  background:rgba(255,255,255,.72);-webkit-backdrop-filter:blur(18px) saturate(1.6);backdrop-filter:blur(18px) saturate(1.6);
  box-shadow:0 0 0 1px rgba(0,0,0,.08),0 6px 22px rgba(0,0,0,.10);display:flex;align-items:center;padding:0 4px;z-index:5}
.aba{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px;font-size:11px;color:var(--texto);height:56px;justify-content:center;border-radius:28px;position:relative}
.aba .ic{width:28px;height:28px;display:grid;place-items:center;position:relative}
.aba .ic .ico{width:28px;height:28px;stroke-width:1.7}
.aba.ativa{background:rgba(0,0,0,.08);font-weight:600}
.aba .ponto{position:absolute;top:0;right:-1px;width:9px;height:9px;border-radius:50%;background:var(--verde-whats)}
.eu{width:30px;height:30px;border-radius:50%;background:linear-gradient(135deg,#0B2A4A,#C9A24B);display:grid;place-items:center;color:#fff;font-size:13px;font-weight:700}
.dica{position:absolute;left:50%;transform:translateX(-50%);bottom:90px;background:#111B21;color:#fff;font-size:14px;padding:9px 14px;border-radius:14px;z-index:6;white-space:nowrap;display:none}
.dica.on{display:block}

/* ===== dentro da conversa ===== */
.chat{background:var(--fundo-chat)}
.fundo{position:absolute;inset:0;background-color:var(--fundo-chat);background-image:var(--tile);background-size:340px auto;background-repeat:repeat}
.cab{height:calc(62px + env(safe-area-inset-top));padding:env(safe-area-inset-top) 12px 0;display:flex;align-items:center;gap:10px;position:absolute;top:0;left:0;right:0;z-index:4}
.cab .meio{flex:1;min-width:0}
.pilula{height:44px;padding:0 14px;border-radius:22px;background:rgba(255,255,255,.88);box-shadow:0 0 0 1px rgba(0,0,0,.12),0 3px 10px rgba(0,0,0,.06);display:flex;align-items:center;gap:4px;font-size:20px}
.pilula .ico{width:24px;height:24px;stroke-width:2.2}
.cab .avatar{width:42px;height:42px;margin:0;font-size:20px}
.cab .t1{font-size:17px;font-weight:700;line-height:1.15;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cab .t2{font-size:13px;color:var(--cinza)}
.mensagens{position:absolute;top:calc(66px + env(safe-area-inset-top));bottom:72px;left:0;right:0;overflow-y:auto;padding:10px 12px 20px;display:flex;flex-direction:column;gap:10px}

.painel{border-radius:22px;padding:6px 16px;
  background:linear-gradient(135deg,rgba(255,255,255,.80),rgba(205,244,221,.55));
  -webkit-backdrop-filter:blur(16px) saturate(1.4);backdrop-filter:blur(16px) saturate(1.4);
  border:1px solid rgba(255,255,255,.85);box-shadow:0 10px 30px rgba(0,120,80,.12),inset 0 1px 0 rgba(255,255,255,.9)}
.item{display:flex;justify-content:space-between;align-items:baseline;padding:10px 0;border-top:1px solid rgba(0,0,0,.06)}
.item:first-of-type{border-top:0}
.item span{font-size:15px;color:var(--cinza)}
.item b{font-size:22px;font-weight:800;letter-spacing:-.3px}
.item.grande b{font-size:30px}
.pos{color:var(--ok)} .neg{color:var(--vermelho)}
.add{align-self:flex-start;background:var(--verde);color:#fff;font-weight:700;font-size:16px;padding:13px 20px;border-radius:24px;box-shadow:0 4px 12px rgba(0,168,132,.35)}
.lanc{background:#fff;border-radius:16px 16px 16px 4px;padding:12px 12px 12px 14px;display:flex;align-items:center;gap:10px;box-shadow:0 1px 1px rgba(0,0,0,.08);max-width:100%}
.lanc .d{flex:1;min-width:0}
.lanc .d b{display:block;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.lanc .d small{font-size:14px;color:var(--cinza)}
.lanc .rec{font-style:italic;color:var(--ok);font-size:14px;margin-right:2px}
.acoes{display:flex;gap:4px;align-items:center}
.acoes button{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;font-size:18px;background:var(--campo)}
.acoes .v.ligado{background:#DDF5E7;color:var(--ok);font-weight:800}
.recebida{align-self:flex-start;background:#fff;border-radius:16px 16px 16px 4px;padding:10px 14px;font-size:16px;max-width:85%;box-shadow:0 1px 1px rgba(0,0,0,.08);line-height:1.35}
.recebida time{display:block;text-align:right;font-size:11px;color:var(--cinza);margin-top:2px}

.entrada{position:absolute;left:0;right:0;bottom:0;height:72px;display:flex;align-items:center;gap:8px;padding:0 10px calc(env(safe-area-inset-bottom))}
.entrada .mais{width:40px;height:40px;display:grid;place-items:center}
.entrada .mais .ico{width:32px;height:32px;stroke-width:1.6}
.entrada .campo{flex:1;height:46px;background:#fff;border-radius:23px;box-shadow:0 0 0 1px rgba(0,0,0,.14);display:flex;align-items:center;justify-content:flex-end;padding:0 12px;color:var(--cinza)}
.entrada .cam{width:40px;height:40px;display:grid;place-items:center}
.entrada .mic{width:46px;height:46px;border-radius:50%;background:var(--verde-whats);color:#fff;display:grid;place-items:center;flex:none}
.entrada .mic .ico{stroke:#fff;width:24px;height:24px}

.boas{display:none}

/* ===== computador: barra lateral | conversas | chat ===== */
@media (min-width:900px){
  .app{grid-template-columns:64px minmax(340px,420px) 1fr}
  .so-cel{display:none!important}
  .so-pc{display:flex!important}
  .app.dentro .lista{display:flex}
  .chat{display:block;border-left:1px solid var(--linha)}
  .voltar{display:none!important}

  .trilho{display:flex;flex-direction:column;align-items:center;background:#F7F5F3;padding:12px 0;gap:6px;border-right:1px solid var(--linha)}
  .trilho .sep{width:30px;height:1px;background:#D9D9D6;margin:8px 0}
  .trilho .vao{flex:1}
  .tb{width:44px;height:44px;border-radius:50%;display:grid;place-items:center;color:#54595C;position:relative}
  .tb:hover{background:rgba(0,0,0,.06)}
  .tb.ativa{background:rgba(0,0,0,.07);color:#111}
  .tb .ico{width:26px;height:26px;stroke-width:1.7}
  .tb .ponto{position:absolute;top:6px;right:6px;width:9px;height:9px;border-radius:50%;background:var(--verde-whats)}
  .tb .eu{width:32px;height:32px}

  .deskcab{align-items:center;justify-content:space-between;padding:18px 16px 4px 20px}
  .deskcab .tit{font-size:26px;font-weight:800;color:var(--verde-whats);letter-spacing:-.4px}
  .deskcab .acao{display:flex;gap:6px;align-items:center}
  .deskcab .pt{width:40px;height:40px;border-radius:50%;display:grid;place-items:center}
  .deskcab .pt:hover{background:var(--campo)}
  .deskcab .novo{background:var(--verde-whats);color:#fff}
  .deskcab .novo:hover{background:#469A5C}
  .busca{background:var(--campo);height:38px;border-radius:19px;margin:8px 14px 12px}
  .busca input{font-size:15px}
  .rolagem{padding-bottom:0}
  .conv{padding:0 14px}
  .avatar{margin:8px 0}

  .rodape{align-items:center;gap:14px;border-top:1px solid var(--linha);padding:14px 22px;background:#fff}
  .rodape .logo{width:42px;height:42px;border-radius:12px;background:var(--verde-whats);color:#fff;display:grid;place-items:center;font-weight:800;font-size:15px;letter-spacing:-.4px}
  .rodape span{color:var(--verde-txt);font-size:16px}

  .fundo{background-size:420px auto}
  .cab{height:60px;padding:0 16px;background:#F0F2F5;border-bottom:1px solid var(--linha)}
  .cab .pilula{background:none;box-shadow:none;padding:0 8px;height:40px}
  .mensagens{top:60px;bottom:64px;padding:14px 5%}
  .entrada{height:64px;background:#F0F2F5;padding:0 16px}
  .entrada .campo{box-shadow:none;border-radius:10px;height:42px}
  .entrada .mic{background:none;color:#54595C;width:40px;height:40px}
  .entrada .mic .ico{stroke:#54595C}
  .entrada .cam{display:none}

  .app:not(.dentro) .chat{display:grid;place-items:center;text-align:center;background:#F0F2F5}
  .app:not(.dentro) .chat>*:not(.boas){display:none}
  .app:not(.dentro) .boas{display:block}
  .boas .logo{width:110px;height:110px;border-radius:28px;margin:0 auto 18px;background:var(--verde-whats);color:#fff;display:grid;place-items:center;font-size:44px;font-weight:800;letter-spacing:-2px}
  .boas h2{font-size:28px;font-weight:300;margin-bottom:8px}
  .boas p{color:var(--cinza);font-size:15px}
}

/* ===== telas de entrada (login etc.) ===== */
.tela{position:fixed;inset:0;background:#fff;display:none;flex-direction:column;overflow-y:auto;z-index:20;padding:calc(env(safe-area-inset-top) + 28px) 22px 32px}
.tela.on{display:flex}
.tela .caixa{width:100%;max-width:420px;margin:auto}
.marca{display:flex;flex-direction:column;align-items:center;gap:10px;margin-bottom:22px;text-align:center}
.marca .logo{width:92px;height:92px;border-radius:24px;background:#030B1E url(logo.webp) center/cover;font-size:0;box-shadow:0 6px 18px rgba(3,11,30,.25)}
.marca h2{font-size:24px;font-weight:800;color:var(--verde-txt);letter-spacing:-.3px}
.marca p{color:var(--cinza);font-size:16px;line-height:1.35}
.campo-f{margin-bottom:14px}
.campo-f label{display:block;font-size:15px;font-weight:600;margin-bottom:6px}
.campo-f input{width:100%;height:50px;border-radius:14px;border:1.5px solid #D5DADD;padding:0 14px;font-size:17px;background:#fff;cursor:text}
.campo-f input:focus{border-color:var(--verde-whats)}
.senha-l{position:relative}
.senha-l button{position:absolute;right:6px;top:5px;height:40px;padding:0 10px;color:var(--verde-txt);font-weight:600;font-size:14px}
.btn{width:100%;height:52px;border-radius:26px;background:var(--verde-whats);color:#fff;font-size:18px;font-weight:700;margin-top:6px}
.btn:disabled{opacity:.6}
.btn.claro{background:#fff;color:var(--verde-txt);border:1.5px solid #CFE3D5}
.link{display:block;text-align:center;color:var(--verde-txt);font-size:16px;font-weight:600;padding:14px 4px}
.msg{border-radius:14px;padding:12px 14px;font-size:15px;line-height:1.4;margin:0 0 14px;display:none}
.msg.on{display:block}
.msg.erro{background:#FDECEA;color:#9B1C12}
.msg.ok{background:#E6F6EC;color:#1B6B3A}
.suporte{display:flex;gap:10px;flex-wrap:wrap;justify-content:center;margin-top:12px}
.btn-sup{display:inline-flex;align-items:center;gap:8px;height:42px;padding:0 16px;border-radius:21px;background:var(--verde-whats);color:#fff;font-size:15px;font-weight:600;text-decoration:none}
.btn-sup.mail{background:#fff;color:var(--verde-txt);border:1.5px solid #CFE3D5}
.pequeno{font-size:13px;color:var(--cinza);text-align:center;margin-top:10px;line-height:1.4}

/* tela "Você" */
.voce{position:absolute;inset:0;background:#F7F5F3;display:none;flex-direction:column;overflow-y:auto;padding:calc(env(safe-area-inset-top) + 20px) 16px 110px;z-index:3}
.voce.on{display:flex}
.voce h1{padding:6px 2px 14px}
.cartao{background:#fff;border-radius:18px;padding:16px;margin-bottom:12px;box-shadow:0 1px 2px rgba(0,0,0,.05)}
.cartao .nm{font-size:20px;font-weight:700}
.cartao .em{color:var(--cinza);font-size:15px;margin-top:2px;word-break:break-all}
.cartao .acesso{margin-top:10px;font-size:15px}
.cartao .acesso b{color:var(--verde-txt)}
.cartao h3{font-size:16px;margin-bottom:8px}
.cupom-l{display:flex;gap:8px}
.cupom-l input{flex:1;min-width:0;height:46px;border-radius:12px;border:1.5px solid #D5DADD;padding:0 12px;font-size:16px;text-transform:uppercase;cursor:text}
.cupom-l button{height:46px;padding:0 16px;border-radius:12px;background:var(--verde-whats);color:#fff;font-weight:700}
.sair{color:#B3261E;font-weight:700;text-align:center;padding:16px}
.carregando{position:fixed;inset:0;background:#fff;display:grid;place-items:center;z-index:30}
.carregando .logo{width:92px;height:92px;border-radius:24px;background:#030B1E url(logo.webp) center/cover;font-size:0;animation:pulsa 1.2s ease-in-out infinite}
@keyframes pulsa{50%{transform:scale(.92);opacity:.8}}
@media (min-width:900px){.voce{left:0}}